Refund & Cancellation Policy

The merchant you bought from — not UniWeb — decides if you get a refund, based on their own policy. UniWeb can only tell you the payment status.

Once the merchant approves a refund, it's sent to your bank/UPI/card. Actual credit time depends on your bank — usually a few days.

Don't worry — banks automatically reverse failed payments. Check your bank statement; if not reversed in a few days, contact your bank with the reference number.

The merchant can refund the extra payment once both transactions are confirmed.

Cancelling an order does not automatically refund your money — the merchant must separately approve the refund as per their policy.

You can raise a dispute with your bank or card network. The merchant must respond with proof (order, delivery, etc.) by the deadline given.

Contact your bank immediately to secure your account. Then let us know so we can help investigate.

Share your transaction ID, amount, date and a short description via the Contact page. Never send card numbers, CVV, PIN or OTP.

Use our Grievance Redressal page for a structured escalation.