Who can complain
Any merchant or customer using UniWeb can raise a complaint — about a payment, a technical issue, or anything else.
Step 1: Support ticket
Raise a ticket on the Contact page with your transaction ID, date, amount and a short description.
Response time: 24 hours.
Step 2: Grievance Officer
Not resolved in 5 working days? Email the Grievance Officer above directly.
Acknowledged in 2 working days. Resolved in 7 working days.
Step 3: Bank / partner
If the issue depends on your bank or payment partner (e.g. a delayed refund), we forward it to them and share their timeline with you.
Step 4: RBI Ombudsman
Still unresolved after 30 days? You can approach the RBI Ombudsman for Digital Transactions at cms.rbi.org.in.
What to send us
Transaction ID, date, amount, and a short description. Never send your card number, CVV, PIN, password or OTP.
Suspicious activity?
Contact your bank immediately to secure your account, then let us know so we can help investigate.
Company and grievance contact
Uniweb Technologist PVT LTD
CIN: U46522UT2024PTC018164 · GST: 05AADCU6903A1ZT
356 NH344, Village Saliyar Salhapu, Rudrapur, Haridwar, Uttarakhand 247667, India
support@uniweb.co.in · +919837456654 · Registered office map